McCallum Made Returns & Refund Policy
Change of Mind
If you decide that the item(s) you have ordered are not everything you thought they would be. You must return the item within 14 days of receiving your order.
Follow the below steps to arrange a refund.
Please email info@mccallummade.com.au to obtain authorisation to return your item.
For a change of mind, all costs associated with the return of your goods are your responsibility. We do not compensate for the costs of returning a change of mind purchase.
Definition of refund
A refund on a McCallum returned product is for the value of the original item in ‘as new’ resaleable, unused condition. The refund amount will be less than the actual freight costs in the event where the costs of original freight were higher than what you were charged at the time of your order placement.
We reserve the right to not accept any refund on any item returned to us without prior approval by emailing McCallum Made.
How To Return An Item
Your item must be in its original unused condition to be returned unless there is a manufacturer defect.
1. Please email info@mccallummade.com.au to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
McCallum Made
8A Marcus Place
Frenchs Forest NSW 2086.
Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include energisers if they have already been charged and electric netting if it has been set up.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping you paid on the order (unless it is a manufacturer fault or is damaged in transit).
reason for your return and the original receipt.
Return Exceptions
Some items can not be returned if they are opened. These include energisers if they have already been charged and electric netting if it has been set up.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping you paid on the order (unless it is a manufacturer fault or is damaged in transit).
